Friendly Customer Service
1. Customers Call | 2. Receptionist Answers | 3. Actions Taken

Live Answering Service

1: Customers Call

Whenever the client your business they want to speak to someone who can understand their needs. They need a helpful, cooperative individual ready to either identify their problem or move them directly to someone who can.

Use our number
We offer a toll-free or local number. You can use this number on your marketing materials, and calls to your business will be directed to us. This is best if you plan to have our live receptionist service answer all of your calls./p>

Call forwarding
Two popular types of call forwarding are present. These are set up by your local phone company. We give you a local or toll-free number, and you forward your current phone number to the new number given.

  • No answer or Busy forwarding - When your line is busy, or if there is no answer in a certain number of rings then most service providers permit you to forward to your local or toll-free number. This is an ideal option for businesses that need us to answer their calls whenever they are not present and need to have an automated process in place.
  • Call forwarding manually - Most service providers let you to set a manual call forward on your phone always. This will work best if you want the flexibility to have us only answer calls infrequently, on an altering schedule.
2: Receptionist Answers

We also help you to devise a script that our receptionists will use to answer your calls. We set up a relationship with your business like actual employees.

More information about our live answering service:

  • The right people - We choose pleasant people here in the United States. Our receptionists must pass interviews, tests, and background checks.
  • Training is the key - We have a precise training program that is managed by our in-house training team. It consists of weeks of classroom study, practice calls, and tests.
  • Welcoming & professional - We connect with the callers. A simple "how are you" or showing a little compassion can go a long way on a customer service call.

3: Actions Taken

You are well aware how big of a difference any live receptionist can make. You can see a few of the extra services our receptionists can offer.

  • Take messages - We let callers know when you're not accessible, but that you will get back to them immediately. Our receptionists gather information such as the callers' name, number, and when to contact them.
  • Transfer calls - You want to give the caller the alternative to talk to you directly, we can transfer the call to you. We execute both warm and cold transfers.
  • Order entry - You can order our receptionist over the phone. Your website has a simple ordering process then we can link directly to it for faster and easier order fulfillment.
  • Schedule appointments -When we know your schedule, we can take extra burden off you by actually setting an appointment schedule. You can use our online Appointment Scheduling software, which is used to handle all of your appointment requirements. This solid software can be used to handle all of your appointment needs.

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