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Frequently Asked Questions

General Questions
  1. How long has Local Hosted Numbers been in business?
  2. When I sign up for Local Hosted Numbers, will I have to sign a contract?
  3. Why should I choose Local Hosted Numbers over the competition?
  4. How do I make changes to my account?
  5. Is my privacy protected?
  6. How quickly can I get set up?
  7. How do I know Local Hosted Numbers will suit my business?
  8. Does Local Hosted Numbers operate outside of the US?
  9. Who owns the number on a Local Hosted Numbers account?
Hosted Receptionist
  1. Why should I choose your Hosted Receptionist service over the competition?
  2. Do you outsource your calls?
  3. How much training do your agents receive?
  4. How do I know the Hosted Receptionist service will suit my business?
  5. How long will it take to set up my service?
  6. If I already have a phone number, can I use it at for the service?
  7. How will I be billed for the Service?
  8. What kinds of reports are available?
Hosted Numbers
  1. Why would I want a hosted phone number for my business?
  2. If I already have a phone number, can I use it with the service?
  3. How much does it cost for more than one phone number?
  4. Do you offer discounts for bulk number orders?
  5. How does the hosted phone number work?
  6. How do I integrate my hosted phone number with my Web page analytics?
  7. What if I need more than just a hosted phone number?
  8. What kinds of reports are available?
  9. How does your voicemail service work?
  10. Would I be better served by a local DID or by a toll-free number?
  11. What is a DID?
  12. How does Advanced Caller Identification work?
  13. Can I keep my phone number if I discontinue service?
  14. Do you have local DIDs in my area?
Hosted Faxing
  1. What do I need to use Hosted Fax?
  2. How do I send a fax?
  3. How do I receive a fax?
  4. Is my fax number available all the time?
  5. Can I keep my current fax number?
General Questions
  1. How long has Local Hosted Numbers been in business?

    Local Hosted Numbers has been in operation since 1990 and has over 15,000 valued customers. Read more about us.

  2. When I sign up for Local Hosted Numbers, will I have to sign a contract?

    No, there are no contracts required.

  3. Why should I choose Local Hosted Numbers over the competition?

    We constantly invest in our technology, making our services reliable and feature rich. Our customer service is excellent, and is available 24/7. We keep our pricing is competitive, while offering the highest quality in our industry. For receptionist services, our agents are well trained, experienced, and deliver a great customer experience to your callers.

  4. How do I make changes to my account?

    Our customer care representatives are available 24 hours a day to provide any help you might need.

  5. Is my privacy protected?

    Yes, we do not sell or rent your personal information.

  6. How quickly can I get set up?

    Hosted phone number or faxing services will typically be available within a few hours. Receptionist services normally take less than 5 days to completely establish service.

  7. How do I know Local Hosted Numbers will suit my business?

    Local Hosted Numbers services can be customized to suit the needs of any business.

  8. Does Local Hosted Numbers operate outside of the US?

    Yes, Local Hosted Numbers provides service to the US and her territories, Canada, Australia, and Taiwan.

  9. Who owns the number on a Local Hosted Numbers account?

    Whether you choose local or toll-free numbers, you are renting the numbers from Local Hosted Numbers. If you wish to transfer (port) the numbers to another service provider, processing fees will apply. These fees may be discounted for long-term customers in good standing.

    If you have a number from an outside source that you transfer into our service, you grant temporary ownership to Local Hosted Numbers for the duration of our partnership.

Hosted Receptionist
  1. Why should I choose your Hosted Receptionist service over the competition?

    We are a quality leader in our industry. Our receptionists answer your calls 24/7 as an extension of your business. We spend more money on hiring and training employees and we audit calls to ensure the best customer service. Plus, we have no hidden charges or contracts to sign. Your customers are the life of your company, and we make sure that they get a positive customer service experience on every call.

  2. Do you outsource your calls?

    No. Your calls will be answered in the United States.

  3. How much training do your agents receive?

    Our Receptionists receive approximately 50 hours of training before they take their first call and must complete 26 hours of continual training per year. Our customer care representatives receive 110 hours of training plus a minimum of 26 hours of additional training per year.

  4. How do I know the Hosted Receptionist service will suit my business?

    Our services can be customized to suit the needs of any business.

  5. How long will it take to set up my service?

    Receptionist services take under 7 business days, while the voicemail service can be available the same day.

  6. If I already have a phone number, can I use it at for the service?

    You can forward calls to us or we can port your number into our system. There may be a processing fee to port your number to our carrier.

  7. How will I be billed for the Service?

    The cost of the service is charged to your credit card or ACH draft on file. You will receive an email statement every month, and you will have access to your billing information online 24/7.

  8. What kinds of reports are available?

    Summary and detailed reports are available and the data can be grouped and graphed in various ways. You can view the reports in real-time or schedule them to be run and emailed on a regular basis. We provide business intelligence about your call traffic that you won't find anywhere else.

Hosted Numbers
  1. Why would I want a hosted phone number for my business?

    When compared to regular business lines, you will prefer the cost and features of hosted phone numbers. When compared to publishing and using your cell phone number, you will appreciate the privacy and scheduling flexibility offered by a hosted phone number. There are many other reasons too; for example, you might want different phone numbers for your Web site and your print advertising so you can track usage and effectiveness of different lead generators.

  2. If I already have a phone number, can I use it with the service?

    Yes, we can accept most existing phone numbers. There may be a processing fee to port your number to our carrier.

  3. Do you offer discounts for bulk number orders?

    Yes. Please call us so that we can quote you a price.

  4. How does the hosted phone number work?

    You choose a local or toll-free number and then you assign it a schedule. Incoming calls are routed according to your schedule.

  5. How do I integrate my hosted phone number with my Web page analytics?

    You can associate a URL with it. The URL is for a hidden page on your Web site. When a call comes in, HostedNumbers.com pings the URL. In this way, your Web page analytics give you a picture of call activity. This is a great way to track and compare on-line and off-line marketing efforts.

  6. What if I need more than just a hosted phone number?

    Our hosted phone numbers can be combined with additional telephone answering services such voicemail, Internet fax accounts, and auto-attendants. As an example, a hosted number might be scheduled to ring a cell phone during normal business hours but go directly to voicemail during non-business hours. The voicemail message can then be delivered as an attachment to an email address. We can handle much more complicated scenarios too.

  7. What kinds of reports are available?

    Summary and detailed reports are available and the data can be grouped and graphed in various ways. You can view the reports in real-time or schedule them to be run and emailed on a regular basis. We provide business intelligence about your call traffic that you won't find anywhere else.

  8. How does your voicemail service work?

    This service can be configured in many ways. The most basic configuration is an automated greeting that directs the caller to leave a voicemail which is then sent as an attachment to your email address.

  9. Would I be better served by a local DID or by a toll-free number?

    A local DID establishes a presence in a specific market. A toll-free number is more convenient for callers when they are located outside your specific geographic region. A local DID tells callers you do business in their community. A toll-free number tells callers you have a national presence. A local DID includes more free minutes than a toll-free number.

  10. What is a DID?

    The simple answer is that it is a phone number designated for a specific locality. People dialing the number from outside the designated locality would be charged for a long-distance call.

  11. How does Advanced Caller Identification work?

    This is an optional service that will provide you with the name and address of a caller when it is available. You are charged 20ยข per call but you are not charged for calls where the information was not available. The information is included in your detailed report.

  12. Can I keep my phone number if I discontinue service?

    Yes, phone numbers can be ported to another service provider.

  13. Do you have local DIDs in my area?

    We cover most areas but the only way to know is to start the signup process. The first step is to select your number, which will answer your question before you give us any information or commit to anything. You can find out without any risk at all.

Hosted Faxing
  1. What do I need to use Hosted Fax?

    You just need Internet access, an email account, and a Local Hosted Numbers account. You do not need any new hardware and you do not need to install any fax software.

  2. How do I send a fax?

    To send a fax from your email, just type the recipient's fax number and attach your document to fax.

  3. How do I receive a fax?

    Faxes sent to you arrive in your email inbox. Just check your email!

  4. Is my fax number available all the time?

    Your fax number is always on and never busy. Your computer does not need to be turned on to receive faxes. Faxes are stored in your email inbox and online.

  5. Can I keep my current fax number?

    Yes. You can typically have your existing fax number to Local Hosted Numbers. Transfer fees apply.



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